[Hiring] Self Pay Specialist @Surgical Information Systems

Role Description

This is a remote position.

• Willing to learn software billing systems
• Generates Patient Statements, uploading to statement vendor daily
• Places Courtesy Calls to patients regarding outstanding balance(s)
• Initiates contact through online solutions; like Text Messaging, dialer, etc.
• Creates and Reports to client(s) Monthly Collections List for accounts that require review and approval to send to Collection Agency and/or written off to bad debt
• Researches and explains patient financial responsibility, according to Explanation of Benefits and Facilities Self Pay policy guidelines
• Handles all inbound calls from patients and clients regarding Self Pay Accounts Receivable
• Researches and Documents all patient contact (inbound or outbound) in clients software system, which includes clear and detailed description of action taken, next step and expected resolution date
• Monitors and resolves all Self Pay Accounts Receivable upon Self Pay entry or transfer date from Insurance; Follow up at least once every 30 days with more frequent follow up as necessary
• Credit card payments processed to center in a timely fashion
• Collaborates cross-functionally within the team, to accomplish adjustment requests, insurance research, etc.
• Other duties as assigned
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Qualifications

• High school graduate or GED certification

Requirements

• Healthcare billing experience required
• Healthcare patient collections/customer service experience preferred
• Knowledge of CPT, HCPCS, ICD-9/10 codes is a plus
• Knowledge of how to read and understand an Explanation of Benefits is a plus
• Knowledge of computers and Windows-driven software, Microsoft Excel required
• Ability to solve problems and everyday tasks with critical thinking
• Excellent command of written and spoken English
• Knowledge of Billing Software System – AdvantX, Vision, SurgiSource a plus
• Cooperative work attitude toward and with co-employees, management, patients, outside contacts
• Ability to promote favorable company image with patients, insurance companies, and general public

Benefits

• Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Hybrid or Remote environment depending on the role