[Hiring] Self Pay Operations Specialist II @Ensemble Health Partners

Role Description

The Self-Pay Operations Specialist II is responsible for duties that are necessary to follow up on patient accounts with a self-pay balance for the assigned client(s). They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. They will work within the policies and processes as they are being performed across the entire organization.

• Responsible for patient related activities that include printing and mailing medical records, itemized bills, and other required documents.
• Responsible for activities that include pulling documentation and distributing documentation to other individuals or departments.
• Printing daily hardcopy payers UB's, 1500’s, Medical Records & EOB's and process them to be mailed.
• Responsible for patient related activities that include providing daily volume, backlog and workflow information.
• Patient related activities that include reviewing patient accounts, working work queues, work lists, patient portals, responding to emails from patients, payors, attorneys, etc.
• Review patient accounts for errors and fixing the errors or communicating with other departments that are responsible for correcting them.
• Partnering with other departments to resolve patient complaints or situations that have impacted the patient.

Qualifications

• 3 to 5 years of job experience
• High School Diploma, GED, or Equivalent Experience

Requirements

• Certified Revenue Cycle Representative (CRCR) required within 9 months of hire
• Microsoft Office experience
• Revenue Cycle knowledge
• Critical thinking
• Ability to work with moderate supervision

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement