[Hiring] Seasonal Support, Customer Experience Team @WinShape Foundation

Role Description

To provide support for the Customer Experience Team to ensure a second-mile experience for our customers and prospective campers.

Reports to: Manager, Customer Experience - Camps

• Take Customer Calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalates situations involving dissatisfied customers, offering second-mile assistance and support.
• Guide callers through troubleshooting, navigating the website.
• Review Campers CampDoc Health Profiles for accuracy and completion.
• Maintain confidential information in line with HIPPA.
• Provides outstanding care to all Account holders at all times.
• Knowledgeable with aspects of WinShape Camps.

Qualifications

• 1+ years of Customer Service Experience
• Great active listening skills, patient, and empathetic attitude.
• Ability to work remotely while managing time efficiently.
• Intermediate skills in Microsoft Excel, Word and Outlook.
• Demonstrates outstanding interpersonal skills, serving with a pleasant, patient, and friendly tone in all types of communication.
• A self-professing Christ-follower, actively involved in a Christian faith community and actively pursuing Christ on a consistent basis.