[Hiring] Seasonal Personalization & Order Resolution Assistant @Minted

Role Description

Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.

This is a remote seasonal role, starting in September through December 2026. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!

The Role:

• Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe.
• Our Customer Service team is at the heart of the experience for our customers.
• CSRs serve an important role in delivering elevated, nuanced solutions to complex problems.
• Reporting to a Team Supervisor, you should be skilled at navigating multiple web-based tools while engaging with customers.
• We are open 7 days a week, and team members should expect a set schedule that includes some evenings and weekends.
• You will work within a small pod, reporting directly to a dedicated Team Supervisor.
• Our leadership team knows you by name and actively reviews order and customer insights you share.

You Will:

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally.
• Leverage detailed internal knowledge base to augment your service approach.
• Manage multi-system workflows by cross-referencing order information and processing order adaptations.
• Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms.
• Identify operational errors or platform friction points and share proactive insights with Customer Service leadership.
• Maintain a high bar for quality in every interaction.
• Actively collaborate with your Team Supervisor during regular 1:1s and on-camera video huddles.

Qualifications

• A Bachelor’s degree or equivalent work experience.
• Experience working with high-end customers, with accountability for fully owning and solving customer problems.
• Experience handling inbound contact volume.
• Experience with design-related work and fulfillment.
• Excellent written communication skills.
• High attention to detail and strong organizational habits.
• Experience using omni-channel CRM platforms.

Requirements

• A thoughtful problem-solver who enjoys helping people through unique situations.
• Tech-savvy and comfortable moving between different tools.
• A fast learner who can quickly internalize evolving technical workflows.
• Exceptionally patient, empathetic, and resilient.
• Highly digitally dynamic and capable of navigating multiple platforms simultaneously.
• Open to a set schedule within our operating hours, including weekends.
• Visible & Engaged: Excited to be an active, visible member of a supportive remote team.
• An Unscripted Communicator: Confident navigating nuanced customer situations.

Benefits

• Minted utilizes a market-based compensation model with four geographic tiers.
• Geo 2: $19.19/hr for locations like Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR.
• Geo 3: $17.62/hr for other specified locations.