[Hiring] Seasonal Customer Service Representative @Military Spouse Corporate Career Network

Role Description

This is a product-based, escalation-heavy role that requires strong emotional intelligence and problem-solving skills. As a Customer Service Representative, you will address customer concerns through a variety of channels including phone, email, and live chat. CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer.

• Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace.
• Provide customers with support about the client's products and promotions, as well as general order information; provide assistance with processing orders and customizing designs.
• Identify and escalate priority issues that need immediate attention.
• Document customer interactions thoroughly and accurately in our CRM, while following departmental policies.
• Use support tools, training, including our knowledge base, to respond to inquiries and ensure our customer’s satisfaction and a high quality service experience.
• Identify opportunities for improving the customer experience and share those with Customer Service leadership.
• Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs.

Qualifications

• A Bachelor’s degree or equivalent work experience.
• 1+ years of experience working with customers (preferably at a premium brand).
• Excellent written and verbal communication skills.
• High attention to detail, are organized, and able to follow through.
• Experience with Salesforce or other CRM software a plus.
• Laptop or Desktop and noise-cancelling headphones.

Requirements

• Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment.
• Able to take direction and quickly learn new procedures, processes, and products.
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals.
• Comfortable using technology; familiarity and experience with eCommerce a plus.
• Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy.

Benefits

• 100% remote.
• Yuna Health.
• EAP.
• 401k.
• Perkspot.

Position Details

• Pay Rate: $18/hour.
• Contract Length: September - December 2026.
• Schedule:
• Training: Monday - Friday | 8:30am - 5:30pm PST | ~2.5 weeks (100% mandatory with no time off approved).
• Post-Training: TBD between the hours of 8am - 8:30pm PST (confirmed prior to offer).
• Full-Time and Part-Time shifts available.
• Peak hours between 11/27 - 12/25.

Compliance & Eligibility

• Background & Screenings: Successful candidates must complete and pass a background check prior to their start date.
• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Work Environment: Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.
• Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, Philadelphia (PA), Rhode Island, Utah, Vermont, Washington.