[Hiring] Seasonal Customer Care Representative @pladis Global

Role Description

This position is focused on engaging Godiva’s existing customer base to strengthen relationships and drive business growth. The role is responsible for proactive outreach aimed at customer retention, identifying opportunities to expand partnerships, and ensuring continued satisfaction and loyalty.

Principal Accountabilities

• Make and manage inbound and outbound calls/emails in a timely manner.
• Keep records of all conversations in our Gladly system.
• Send quotes to customers, as needed.
• Place orders for customers, as needed.
• Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives.

Qualifications

• High School Diploma

Requirements

• Keeping customer satisfaction at the core of every decision and behavior.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Familiarity with Gladly platform helpful, but will train.
• Previous experience in a customer support role.
• Ability to multi-task, set priorities and manage time effectively.
• Ability to balance priorities in a fast-paced environment.
• Takes pride in work, exhibiting accuracy and attention to detail.
• 4 years’ experience in customer service or outbound sales position a plus.
• Proficient in MS Office Word, Excel, and Outlook.
• Comfortable with learning new computer software programs and processes.

Benefits

• Base starting rate ranges from $19.00 - $24.00 per hour.
• The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.
• This role is also eligible for a quarterly incentive opportunity.

Company Description

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidates to be considered for this vacancy, you must have agreed to, and signed, our terms of business.

We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.