[Hiring] Seasonal Consumer Service Representative @Lifetime Brands Talent Acquisition

Role Description

Looking for a fully remote, work from home role with such renowned brands as Mikasa, Pfaltzgraff, KitchenAid, and Farberware? Come be a part of our national customer service team with all the flexibility of working from home.

As a member of the team, you will help people every day by taking calls and responding to emails, while actively listening to understand customers' needs, and answering their questions. You will respond to customer inquiries about orders, shipments, and our products representing a variety of brands. You will be an integral part of the team by promoting a positive brand image and delivering an exceptional customer experience.

Essential responsibilities:

• Respond to incoming calls and emails from customers to assist with order processing, product questions and service inquiries about shipment status, item replacements and general inquiries.
• Utilize multiple order systems, websites, and CRM systems to research issues and answer questions.
• Maintaining a positive spirit can do a spirit image for all our brands.
• Other administrative and operational duties as assigned by supervisor.

Qualifications

• Strong verbal and written communication skills.
• Familiarity with the expectations of online shopping, shipping, and return processes.
• Customer service or retail experience preferred.
• Call center experience is a plus.
• Excellent critical thinking and problem-solving skills with an attention to detail required.
• Outgoing personality and ability to connect personally with other people is a plus.

Requirements

• Full time and part time shifts available.
• Saturday AM shifts required in December.
• Training will be provided in a fully remote setting.
• Small team and supportive atmosphere.

Benefits

• All full-time employees (and family members) are eligible to participate in our Medical, Dental, and Vision plans.
• Flexible Spending Accounts for Health and Dependent Care.
• Short-Term Disability & Long-Term Disability.
• Company Paid Basic Life and Accidental Death & Dismemberment Insurance.
• Eligibility in the Company's 401K plan, after 90 days of employment.
• Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions.
• 10 Company Paid Holidays.
• Employee Product Discounts.
• Tuition Assistance.
• Employee Assistance Program.
• Volunteer Opportunities - 4 hours of paid optional volunteer time (annually).
• Seattle, WA based employees are provided with commute trip reduction incentives.
• Benefits are offered to employees who work 30 hours or more.
• In addition to the above, we offer voluntary benefits.