[Hiring] Seasonal Bilingual Benefits Specialist @OneSource Virtual

Role Description

The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing Workday, case management, knowledge base, and contact center technologies and processes. The service team's functional areas of support are benefit Administration, Help Desk, and/or Workforce Administration.

• Provides professional and timely service to internal and external customers
• Processes benefit-related changes such as life-status changes, address changes, etc.
• Resolves benefit administration service issues with internal staff and outside Vendors
• Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information
• Performs monthly reconciliation of Carrier invoices to report to customers

Qualifications

• Bachelor's degree required
• 2-5 years of related benefits experience and/or training
• Customer Service experience is a must
• Knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA
• Professional communication skills
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.)

Requirements

• Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
• Must be willing to adapt and display a positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have an outstanding interpersonal skill set, and exhibit professionalism within the workplace
• Maintain punctuality and adherence to the set schedule with extra hours as needed
• Analytical skills, strong research, and follow-up skills
• Ability to multitask

Benefits

• Values-based culture
• Upward mobility
• Professional development with opportunities of all kinds