[Hiring] SCS - Seasonal Sales & Customer Support Rep - Opening @REI (Recreational Equipment Inc.)

Role Description

This role involves working as a customer service representative in a remote position, assisting customers and members of REI Co-op.

• Build relationships, inside and outside the organization.
• Communicate effectively and accurately, both verbally and in writing.
• Assist customers taking inbound phone calls during your shift, which may be up to 9 hours a day.
• Apply your passion for the outdoors, REI products, and gear to serve customers effectively.
• Provide guidance, knowledge, and authentic experiences.
• Bring your best, authentic self to work.

Qualifications

• Previous experience in retail and/or customer service call center preferred.
• Demonstrate critical thinking by efficiently using a computer and navigating through various screens.
• Available to attend a two-week sales and service training class.
• Must reside in one of the specified states.
• Must reside within 100 miles of an REI Retail location for the duration of the position.
• Ability to work a flexible work schedule with reliable and predictable attendance.
• Minimum age requirement of 18 years.

Requirements

• Available at least 2-3 weekdays and 1 weekend day for shifts scheduled for 4-8 hours per day, between 6 am PST and 4 pm PST.
• Available a minimum of 24 hours per week and up to 40 hours if availability allows.
• Scheduled hours and days will vary based on business volumes.
• The seasonal end date is June 4, 2026.

Technical Requirements

• Wired high-speed broadband internet connection with:
  • Download speed: at least 50 Mbps
  • Upload speed: at least 10 Mbps
  • Latency (Ping): under 150 ms
  • Jitter: maximum 30 ms, average 5 ms or less
• Computer requirements:
  • Windows PC: Windows 11
  • Mac: macOS 14 (Sonoma) or newer
  • SSD drive
  • Minimum 8 GB RAM (16 GB highly recommended for Windows PCs)
  • CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better
• Monitor & Accessories:
  • One monitor with 1080p resolution or higher
  • Wired headset (REI supplied) — Bluetooth not allowed
  • At least two available USB ports
• Webcam required for all training classes.
• Workspace must be a quiet, private area with minimal background noise.

Benefits

• Generous employee discount
• Access to health benefits
• Retirement savings plan
• Accrued time off

Pay Transparency

We are committed to practices that promote pay equity and transparency. Factors that may be used to determine your actual salary may include a wide array of factors, including your specific skills and experience, geographic location, or other relevant factors.

Pay Range

$15.00 - $18.36 per hour