[Hiring] Scheduling Coordinator @Lehigh Valley Health Network

Role Description

This role involves coordinating all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities.

• Facilitates communication between staff, referral sources, and physician offices regarding concerns/issues related to scheduling.
• Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
• Schedules patients for physician appointments and diagnostic test procedures.
• Educates patients, families, and physician offices regarding department protocols, procedures, insurance, referrals, and testing criteria.
• Monitors practice protocols and department procedures and makes recommendations for improvement.
• Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
• Serves as a resource for staff, physicians, and referring offices.
• Strives to reduce errors, minimize rework and defects through conscientious attention to detail.

Qualifications

• High School Diploma/GED
• 6 months medical office, call center, or customer service oriented work experience, or in lieu of work experience, the completion of an Associate's Degree program or higher will be accepted.
• Ability to maintain strict level of confidentiality.
• Ability to work in a fast-paced environment while handling multiple responsibilities.
• Detail-oriented with the ability to enter information accurately into electronic systems.
• Demonstrates ability to handle stressful situations.
• Proficient in Microsoft Office applications.

Requirements

• Familiarization with EMR and scheduling systems such as EPIC, PHS, etc.
• Bi-lingual English/Spanish.

Physical Demands

• Lift and carry 25 lbs.
• Frequent sitting/standing.
• Frequent keyboard use.
• Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting, and performing CPR.

Work Shift

• Day Shift

Address

• 1200 S Cedar Crest Blvd

Primary Location

• REMOTE IN PENNSYLVANIA

Position Type

• Remote

Union

• Not Applicable

Work Schedule

• M-F 11:30 am - 8:00 pm