[Hiring] Scheduler-BMC Pt Access @Carle Health

Role Description

The Scheduler is responsible for accurately screening and completing callers' inquiries by telephone and through the various work queues. Responsible for accurately documenting inquiries from patients and providers for screening, scheduling, and directing patients to appropriate providers, services, or levels of care. Provides information to patients to utilize and benefit from all of Carle's services. Facilitates communication between self, providers, and patients to ensure that the patient's needs are met. Schedulers are responsible for the scheduling and pre-registration of patients.

Responsibilities

• Assumes responsibility for answering, scheduling, and pre-registration documentation along with following up on all inquiries from patients and providers generated by telephone, internet-based, or written/electronic correspondence.
• Educates patients and providers regarding a variety of patient care issues, including, but not limited to:
• Insurance
• Provider
• Department/location
• Payment options
• Availability of Carle services
• Obtains, updates, and verifies patient demographics, insurance, emergency contacts, co-pays, Primary Physicians including all applicable fields within the HIS system.
• Answers telephone, transcribes, and delivers messages to physicians, nurses, and others.
• Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner.
• Distributes all messages according to practice communication standards.

Qualifications

• Certifications:
• Education:
• Work Experience: Customer service

Company Description

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected, and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities.

• Nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois.
• Includes eight award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers.
• Developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College.
• Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care.
• Offers opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

Salary Range

The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked, and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits .