[Hiring] Schedule Coordination Supervisor @Akumin

Role Description

The Schedule Coordination Supervisor provides direction and oversees the day-to-day operations of Schedule Coordinators and Dosing Coordinators. Key responsibilities include:

• Ensuring that schedules and information gathered during the scheduling process are sent to the appropriate client and other internal departments.
• Meeting all customer deadlines for schedules.
• Contacting patients and physician offices to complete the scheduling process.
• Providing information according to customer facility specifications.
• Ensuring all patients scheduled have doses ordered in advance of the appointment.
• Resolving escalated issues and problems.
• Supervising the Schedule Coordinator team, including hiring, performance reviews, coaching, and development.
• Promoting teamwork within the office to ensure a professional, service-oriented work environment.
• Maintaining effective communications with staff through exceptional verbal and written communications.
• Reviewing all new and updated reference materials, policies, and procedures.
• Attending meetings, coaching, and training sessions.
• Responding to audit feedback.
• Acting as a source of reference for team members and assisting with training of new hires.
• Handling other job duties as assigned.

Qualifications

• Bachelor's Degree or equivalent experience required.
• Bachelor’s degree in business, accounting, finance, or statistics or equivalent work experience.
• 3+ years of experience in scheduling department or related field.
• 3+ years of supervisory experience.
• Knowledge of medical terminology and procedures.
• Ability to communicate with a variety of personalities in a sensitive and patient manner.
• Computer literacy and experience with general office equipment.
• Strong multi-tasking abilities and communication skills.
• Ability to work well with physicians, patients, field operations team members, and co-workers.
• Solid decision-making skills and demonstrated leadership.
• Ability to train new skills and direct work activities.
• Occasional travel required.
• The COVID-19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Requirements

• Standard office environment.
• More than 50% of the time: Sit, stand, and walk; repetitive movement of hands, arms, and legs; see, speak, and hear to communicate with patients.
• Less than 50% of the time: Stoop, kneel, or crawl; climb and balance; carry and lift 10-20 pounds.

Benefits

• Residents living in CA, NY, Jersey City, NJ, WA, and CO can view pay range information.

Company Description

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.