[Hiring] Sales Support Administrator @Mweb

Role Description

The Customer Service Department currently has a vacancy for the Sales Support Administrator reporting to the Order Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
• Manage administrative processes with regards to hardware distribution to Mweb clients
• Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.
• Assist with customer escalations and resolutions.

Qualifications

• Minimum 2 years administration in contact centre or customer query environment
• Matric or tertiary qualification
• Competent in MS Office packages, particularly MS Excel and Outlook

Requirements

• Meticulous attention to detail
• Pro-activity and initiative
• Judgment/Problem Solving skills
• Excellent customer service orientation
• Good Communication and interpersonal skills
• Able to meet deadlines
• Excellent telephonic etiquette
• Ability to work independently and in a team
• Fluent in English

Benefits

• Fully Remote work environment
• No need to go into the office! You can work from just about anywhere
• Partnership with a shared office/workspace called Workshop 17, covering the cost of access to any of their branches around the country
• Provision of all necessary tech equipment needed for a remote office: Laptop, monitor, headset, and UPS to ease the effects of load-shedding
• Connectivity provided for free