Sales & Guest Services Associate @Better Talent
Customer Service
Salary $10 - $13
Remote Location
Job Type part-time
Posted 2d ago

[Hiring] Sales & Guest Services Associate @Better Talent

2d ago - Better Talent is hiring a remote Sales & Guest Services Associate. 💸 Salary: $10 - $13 📍Location: South Africa

Role Description

We're looking for a detail-oriented Sales & Guest Services Associate to join our growing team and take ownership of our guest experience during South Africa night hours. In this role, you'll be the go-to person for handling inbound sales inquiries, managing guest communications across multiple channels, coordinating with our housekeeping and operations teams, and ensuring every guest has a seamless stay from booking through check-out. You'll work independently to solve problems quickly, follow established processes while identifying opportunities for improvement, and play a key role in maintaining the high standards that set Lodgeur apart in the short-term rental market. This position is perfect for someone who thrives on getting things done efficiently, enjoys direct guest interaction, and wants to make a measurable impact on a fast-growing hospitality company.

Responsibilities

  • 📈 Sales
    • Respond to inbound sales inquiries received via phone, email, online chat, and SMS
    • Log guest information in our CRM and follow up through their preferred channel
    • Create quotes for guests to book online—or manually create reservations when needed
    • Help match guests with the right apartment based on their needs and stay dates
    • Contact local companies, hospitals, and other organizations to promote Lodgeur's housing solutions
    • Research local competitors and suggest improvements to pricing, service, or listings
  • 🛎️ Guest Services
    • Provide fast, friendly support to current and future guests
    • Help with check-in issues, payment problems, and apartment access
    • Spot and flag suspicious activity like declined payments or risky bookings
    • Upsell early check-in, late check-out, and other extras when available
    • Ask guests for reviews and respond to feedback in a helpful, professional tone; keeping all review responses up to date
    • Keep our guest-facing Help Center and internal SOP playbook up to date
    • Escalate complex or urgent issues when needed
  • 🧼 Operations & Cleaning
    • Schedule cleanings and communicate with housekeepers
    • Review cleaning photos and checklists to make sure apartments are guest-ready
    • Track and report maintenance issues or missing items
    • Monitor status of keys, open maintenance issues, and inventory levels
    • Place orders for supplies when needed
    • Ensure digital lock codes are accurate and synched
    • Report connectivity issues and low battery levels
  • 🏢 New Property Setup
    • Help prepare new apartments for guest stays
    • Place and track orders for supplies, furniture, and equipment
    • Follow up with vendors and update order status in our systems (e.g., delivered, delayed)
    • Coordinate with the Ops team and photographer to schedule apartment photo shoots
    • Create and update property listings in our systems and on platforms like Airbnb
    • Set up new properties in our other tools, such as housekeeping and pricing platforms
  • 📋 Admin & Reporting
    • Follow up on unpaid reservations or guest balances
    • Adjust pricing in our pricing software
    • Help with reporting and light bookkeeping
    • Assist the General Manager and founders with ad hoc projects

Qualifications

  • 2+ years of experience in customer service, sales, or virtual assistant roles—preferably in hospitality or property management (bonus points if you've used Mews PMS)
  • Conscientious—you double-check your work and keep things organized
  • Detail-oriented and follow through on what you say you'll do
  • Adaptable, even when things change quickly or unexpectedly
  • Friendly and confident on the phone—not afraid to call guests or vendors
  • Excellent English speaking and writing skills
  • Comfortable working with U.S.-based customers, including upset or high-stress guests
  • Tech-savvy and quick to learn new apps and systems
  • Reliable—your team can count on you
  • Looking for a long-term role with a growing company

Benefits

  • Hourly Rate: $10 - $13
  • Paid time off such as PTO, sick days, and vacation days
  • Remote (South Africa); 4pm–2am local time, 4 days per week
Before You Apply
remote Be aware of the location restriction for this remote position: South Africa
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Sales & Guest Services Associate @Better Talent
Customer Service
Salary $10 - $13
Remote Location
Job Type part-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: South Africa
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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