[Hiring] Sales & Guest Services Associate @Better Talent

Role Description

We're looking for a detail-oriented Sales & Guest Services Associate to join our growing team and take ownership of our guest experience during South Africa night hours. In this role, you'll be the go-to person for handling inbound sales inquiries, managing guest communications across multiple channels, coordinating with our housekeeping and operations teams, and ensuring every guest has a seamless stay from booking through check-out. You'll work independently to solve problems quickly, follow established processes while identifying opportunities for improvement, and play a key role in maintaining the high standards that set Lodgeur apart in the short-term rental market. This position is perfect for someone who thrives on getting things done efficiently, enjoys direct guest interaction, and wants to make a measurable impact on a fast-growing hospitality company.

Responsibilities

• 📈 Sales
  • Respond to inbound sales inquiries received via phone, email, online chat, and SMS
  • Log guest information in our CRM and follow up through their preferred channel
  • Create quotes for guests to book online—or manually create reservations when needed
  • Help match guests with the right apartment based on their needs and stay dates
  • Contact local companies, hospitals, and other organizations to promote Lodgeur's housing solutions
  • Research local competitors and suggest improvements to pricing, service, or listings
• 🛎️ Guest Services
  • Provide fast, friendly support to current and future guests
  • Help with check-in issues, payment problems, and apartment access
  • Spot and flag suspicious activity like declined payments or risky bookings
  • Upsell early check-in, late check-out, and other extras when available
  • Ask guests for reviews and respond to feedback in a helpful, professional tone; keeping all review responses up to date
  • Keep our guest-facing Help Center and internal SOP playbook up to date
  • Escalate complex or urgent issues when needed
• 🧼 Operations & Cleaning
  • Schedule cleanings and communicate with housekeepers
  • Review cleaning photos and checklists to make sure apartments are guest-ready
  • Track and report maintenance issues or missing items
  • Monitor status of keys, open maintenance issues, and inventory levels
  • Place orders for supplies when needed
  • Ensure digital lock codes are accurate and synched
  • Report connectivity issues and low battery levels
• 🏢 New Property Setup
  • Help prepare new apartments for guest stays
  • Place and track orders for supplies, furniture, and equipment
  • Follow up with vendors and update order status in our systems (e.g., delivered, delayed)
  • Coordinate with the Ops team and photographer to schedule apartment photo shoots
  • Create and update property listings in our systems and on platforms like Airbnb
  • Set up new properties in our other tools, such as housekeeping and pricing platforms
• 📋 Admin & Reporting
  • Follow up on unpaid reservations or guest balances
  • Adjust pricing in our pricing software
  • Help with reporting and light bookkeeping
  • Assist the General Manager and founders with ad hoc projects

Qualifications

• 2+ years of experience in customer service, sales, or virtual assistant roles—preferably in hospitality or property management (bonus points if you've used Mews PMS)
• Conscientious—you double-check your work and keep things organized
• Detail-oriented and follow through on what you say you'll do
• Adaptable, even when things change quickly or unexpectedly
• Friendly and confident on the phone—not afraid to call guests or vendors
• Excellent English speaking and writing skills
• Comfortable working with U.S.-based customers, including upset or high-stress guests
• Tech-savvy and quick to learn new apps and systems
• Reliable—your team can count on you
• Looking for a long-term role with a growing company

Benefits

• Hourly Rate: $10 - $13
• Paid time off such as PTO, sick days, and vacation days
• Remote (South Africa); 4pm–2am local time, 4 days per week