[Hiring] Sales and Services Advisor @Co-op

Role Description

We’re looking for motivated customer sales and services advisors to join our Co-op Legal Services team. We’ll offer full training and the chance to develop your skills in an inclusive team. And as we’re continuing to grow, there’s never been a more exciting time to join us.

In this role, you’ll make a real difference to our customers’ lives at a time when they need us most. We’ll look to you to provide valuable advice and guidance to our customers over the phone, supporting them with selecting the right service that suits their needs.

What you’ll do

• Have inbound and outbound calls with people who have recently been bereaved, providing guidance related to our probate and estate administration services.
• Handle each call with empathy, providing complimentary services and advice to support our customers at a difficult time in their life.
• Answer customer queries and support them in choosing the right service for them.
• Deliver against individual and team targets, whilst providing excellent call quality.
• Book appointments for customers with our probate consultants where a need is identified.
• Complete related administration during and after calls with customers.

Qualifications

• Previous experience of helping customers make informed choices in a fast-paced environment.
• The desire to work in a regulated commercial environment, responsible for delivering team and individual targets whilst providing excellent customer service.
• Excellent communication and listening skills – you’re able to adapt your communication style to suit your customers, giving clear and simple explanations.
• Good general IT skills with the ability to multi-task.
• Emotional resilience with the ability to be professional and empathetic even in difficult/emotional situations.
• The flexibility to adapt to change to continuously improve our services.

Benefits

• An annual bonus (based on personal and business performance).
• 28 days holiday (rising to 32 with service) plus bank holidays.
• A pension with up to 10% employer contributions.
• 30% discount on Co-op products and 10% off other brands.
• Stream – early access to a percentage of your pay as you earn it.
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice.
• 24/7 colleague support service.
• Training and support for your development and career progression.
• Cycle-to-work scheme.