[Hiring] Sales Admin Assistant @DCX

Role Description

We are seeking a highly motivated and detail-oriented Home-Based Sales Admin Assistant to support our clients in the roofing industry. This role is essential in driving sales efficiency and customer satisfaction, specifically within the roofing sector.

• Assists the sales team with customer inquiries and provides expert product knowledge on roofing materials, installation techniques, and other roofing services.
• Prepares and maintains sales documents, including quotes, contracts, and invoices tailored to roofing projects.
• Coordinates and schedules appointments, roof inspections, site visits, and follow-ups with potential and existing clients.
• Maintains accurate records of sales leads, customer interactions, and project details in the CRM.
• Provides support in processing orders, tracking material deliveries, and ensuring timely completion of roofing projects.
• Liaises with roofing contractors, suppliers, and internal teams to facilitate smooth communication and workflow.
• Conducts market research to identify new sales opportunities and customer needs in the roofing industry.
• Assists in creating and maintaining promotional materials, sales presentations, and marketing campaigns specific to roofing products and services.
• Handles administrative tasks such as data entry, filing, and responding to emails and phone calls related to roofing inquiries.
• Provides excellent customer service, addressing client concerns about roofing products, warranties, and installation processes promptly and professionally.
• Performs other related tasks as needed to support the sales and operations teams.

Qualifications

• Bachelor’s degree in marketing, communications, Business Administration, or any related field.
• 2-4 years of experience in a sales support or administrative role; experience in the construction or roofing industry is an advantage.
• Strong verbal and written English communication skills.

Requirements

• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Familiarity with roofing terminology, materials, and processes is a plus.
• Ability to communicate effectively with clients, contractors, and internal teams.
• Customer-oriented and can adapt to and respond to diverse nationalities.
• Customer-focused mindset with a proactive approach to problem-solving.
• Various roofing industry-specific software (i.e., AccuLynx, JobNimbus, Roofr, EagleView, Exactimate).

Benefits

• Salary Range: PHP 40,000 - PHP 50,000
• Industry: Roofing Industry
• Job Type: Full-time
• Work Shift: 8 AM- 5 PM CST
• Workdays: Monday through Friday (USA)
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

Company Description

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!