[Hiring] Safer Gambling Agent @QuinnBet

Role Description

We are looking for an ambitious candidate who can work both autonomously and as part of a team. The individual will be part of our Safer Gambling Team and be responsible for the implementation of our SG policies and procedures. The role will require someone with excellent communication skills who will be able to convey our obligations and requirements to our customers. The successful candidate will conduct in-depth analysis of customer activity, and will interact with customers both over the phone and by email in regard to SG.

Responsibilities

• Collate all necessary documentation in order to ensure compliance with our SG policies.
• Interact with customers both over the phone and email.
• Ensure that files are updated appropriately in the computerized system.
• Promote positive relationships with clients.
• Verify that our clients use our products in a safe and enjoyable manner.
• Ensure that detailed investigations and analysis of individual customer accounts is carried out in order to ensure that customers are using our products in a safe and responsible manner.
• Ensure that informed and prompt decisions are made on customer behaviour and transactional assessments to mitigate potential risk.

Qualifications

• Completion of some college coursework in Business, Finance, Law, or a related field OR two years of full-time office experience is required.
• Experience in financial services, compliance, or a related field is highly preferred.
• Demonstrable experience in using computers for college coursework or in an office environment is also required.
• If remote working is the candidate’s preference, previous remote working experience is preferred.

Requirements

• Knowledge of general office practices and procedures.
• Strong working knowledge of a variety of computer software, including MS Office.
• Exceptional planning, organisation, prioritisation, and decision-making skills.
• Ability to prioritise and deliver in a fast-paced and dynamic environment with a high degree of personal accountability, integrity, and trust.
• Proactive and forward-thinking, with high attention to detail.
• A demonstrable customer service focus.
• Excellent communication skills with fluent English.
• Ability to work independently and collaboratively in a team environment, with demonstrated ability to work effectively within cross-functional and remote teams.
• A warm, positive manner and team player.
• Ability to work weekends (rotas are prepared a month in advance).

Preferred Skills

• Previous remote working experience is preferred.
• Previous experience in a compliance field is preferred.