[Hiring] SABRE Travel Counselor @American Express Global Business Travel

Role Description

Our Travel Counselors work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience.

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs)
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

Our Traveler Care unit is a 24/7 operation, so we’re looking for people who are excited about working some non-traditional hours. Must be flexible and prepared to work holidays, weekends, evenings, overnights and night shift.

Qualifications

• Previous experience as a travel counselor
• GDS expertise in SABRE (mandatory)
• Advanced English
• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Requirements

• Must be flexible and prepared to work holidays, weekends, evenings, overnights and night shift

Benefits

• Flexible benefits tailored to each country, starting the day you do
• Health and welfare insurance plans
• Retirement programs
• Parental leave and adoption assistance
• Wellbeing resources to support you and your immediate family
• Travel perks with deals from major travel providers
• Access to over 20,000 courses on our learning platform
• Leadership courses and new job openings available to internal candidates first

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Company Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.