[Hiring] SaaS Customer Success Consultant @TransUnion

Role Description

As a Customer Success Consultant, you own the operational relationship with many of our premium level customers and position yourself as a trusted advisor. The Customer Success team partners with premium customers to maximize the value of TransUnion’s fraud and identity solutions. Acting as trusted advisors, the team leads customer engagements throughout the client lifecycle, including:

• Onboarding
• Training
• Adoption
• Operational support
• Fraud analysis
• Strategic consulting

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, or a related field, or equivalent professional experience.
• 5+ years of experience in consulting, customer success, project management, implementation management, fraud management, or related customer-facing roles.
• Demonstrated ability to identify customer opportunities and challenges and develop strategic recommendations that drive measurable outcomes.
• Strong customer relationship management, stakeholder engagement, and consultative problem-solving skills.
• Experience managing multiple priorities and projects in a fast-paced environment while balancing strategic thinking with execution.
• Exceptional analytical and quantitative skills with the ability to translate complex data into actionable business recommendations.
• Ability to communicate complex ideas effectively, both verbally and in writing, to all levels of an organization.
• Ability to work independently in a remote environment and make decisions guided by established policies, procedures, and business objectives.
• Flexibility to support customers across multiple time zones, including occasional travel and participation in on-call rotations.
• Consultancy and Customer Success experience.
• Fraud management or identity and access management experience.
• Exposure to the financial services or insurance industries.
• Knowledge of TransUnion’s fraud and identity product and services.

Requirements

• Advanced proficiency in Microsoft Excel, Word, and PowerPoint for analysis, reporting, presentations, and customer communications.
• Ability to analyze operational, fraud, and customer data to develop insights and recommendations.
• Experience managing customer projects, implementations, and customer success initiatives using structured methodologies.
• Strong understanding of SaaS platforms, customer adoption strategies, and customer lifecycle management.
• Ability to effectively utilize collaboration and communication technologies in a remote work environment.

Benefits

• Work/life flexibility
• Resources for professional development
• Access to support for career growth

Company Description

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development—while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.