[Hiring] RX Benefits Associate @TEKsystems

Role Description

• Addressed member concerns regarding the use of SingleCare discount cards.
• Responded to customer inquiries in a timely and professional manner.
• Assisted members with prescription price inquiries and insurance benefit questions.
• Educated members on the benefits and usage of discount cards for prescribed medications.
• Provided members with physical discount cards and information on home delivery options via online pharmacy.
• Helped members elect and understand their medical insurance benefits.
• Verified insurance benefits and pharmacy locations for members.
• Transferred calls to appropriate departments (e.g., dental plans, medical benefits) for further support.
• Opted out members from receiving promotional mail upon request.
• Assisted pharmacies with claim submission issues and troubleshooting.
• Provided prescription benefit details to members and pharmacies.

Qualifications

• Empathy & Patience – Supporting members with sensitive health and insurance concerns.
• CRM Systems – Experience with customer relationship management platforms.
• Data Entry & Documentation – Accurately recording member interactions and application reviews.
• Microsoft Office Suite – Proficiency in Word, Excel, Outlook, and possibly Access or Teams.
• Ability to use Microsoft Office products (i.e., Outlook, Teams, etc.) and utilize dual monitors/toggle between systems at the same time.
• Must be able to read, speak, and take notes at the same time on a phone call.
• Must be able to work in a fast-paced environment (have to be able to jump right in, learn quickly, and adapt/be flexible).

Requirements

• Experience Level: Intermediate Level
• Job Type: Contract position based out of Chicago, IL.
• Pay range: $19.00 - $19.00/hr.
• Individual compensation offered will depend on various factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 18, 2026.