[Hiring] Review Management Specialist @Extenteam Client Roles

Role Description

We are looking for a Review Management Specialist for one of our property management clients.

• Own guest review monitoring and response workflows across relevant channels and platforms.
• Contact guests by phone or email when needed to de-escalate concerns, resolve issues, and improve review outcomes.
• Use empathy, professionalism, and strong communication skills to handle sensitive guest situations.
• Follow a structured review management process, track outcomes, and support incentives or service recovery steps where appropriate.

Qualifications

• Guest Services background.
• Review management or online reputation management.
• Excellent written and verbal English.
• Excellent communicator, calm under pressure, customer-service oriented, and experienced in hospitality, guest communication, or reputation management.

Requirements

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port).
• i5 11th Gen or higher.
• Windows 11 / MacOS Catalina or higher.
• Minimum of 8 GB RAM.
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background).
• Back-ups in case of power or internet provider interruptions.
• Good headset and webcam (preferably noise-canceling headset).

Benefits

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.