[Hiring] Revenues and Benefits Assessors @NECSWS

Role Description

**Note: We are also seeking Remote Day Rate Contractors through Umbrella for a 4 Month Contract Opportunity.**

Experience Required in Revenues processing and Telephony, working on Civica and NEC systems. Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.

Main Responsibilities

• Deal directly with customers of the service via letter, email, and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
• Meet the standards or deadlines required whilst performing all duties with minimum support.
• Complete high levels of workload consistently in line with the Right Time Indicator, The Right Benefit Indicator, and Subsidy regulations.
• Coaching and mentoring junior staff/Colleagues.
• Share best practice with colleagues and lead update sessions to the wider team.
• Keep own knowledge up to date through use of publications, briefing notes, and bulletins as well as attend external training sessions to improve wider team's skills.
• Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements.
• Regularly exceed minimum contractual standards for productivity/accuracy.

Qualifications

• Experience of using NEC / Academy / IBS (Civica) Systems.
• Proven problem-solving skills.
• Good customer service and communication skills.
• Working knowledge of Housing Benefits / Council Tax.
• Delivers under pressure with a flexible approach to work.
• IT competent.
• Self-motivated.

Requirements

• NECSWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues.
• Aim to cross-skill in at least one additional service within our processing centre.
• Progression opportunities within our Revenue and benefits processing department include:
• Revenues and Benefits officer >
• Revenues and Benefits Senior >
• Revenues and Benefits Service Manager >
• Senior Operational Management Roles >

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
• A fantastic selection of flexible benefits to suit your individual needs.
• Invaluable employee assistance programme which can help in every area of your life.
• Free access to LinkedIn Learning with over 15,000 courses covering a huge breadth of subjects.

Additional Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.
• NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
• If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.