[Hiring] Returns Collection Support Coordinator @HRS Talent Solutions

Role Description

This position supports customers after a return has entered the approved collection process. Responsibilities include:

• Checking the authorised collection request.
• Explaining the confirmed details.
• Recording a missed pickup and passing changes to the team that can rearrange it.
• Ensuring the collection record matches the item, address, agreed date, and any approved packing instructions.
• Asking the authorised team to change the booking if the customer has moved or the item is at another address.
• Describing the collection window as pending if it has not been confirmed.
• Capturing customer reports on failed pickups and checking available status.
• Noting item or package references in messages and case records.
• Identifying requested changes and routing them under the employer’s process.

Qualifications

• Good customer service skills.
• Comfortable checking addresses and dates.
• Able to ask focused questions and leave unresolved cases open.
• Previous logistics or support experience is welcome but not essential.

Requirements

• Reliable access to a home office for remote work.
• Ability to compare current bookings with customer replies.
• Willingness to be trained in return statuses and referral routes.

Benefits

• Part-time or full-time hours available.
• Hourly pay rate of £26.25–£28.50.

Apply

Describe how you would handle a message saying a driver did not arrive for a confirmed collection. Your example need not come from a return job. We want to see that you would check the record, acknowledge the report, and avoid promising a new slot without approval. Candidates who progress may be asked to complete an application on the hiring company’s website. The employer will provide the procedures used for its collection support.