[Hiring] Residential Account Specialist @ICF

Role Description

As an Account Specialist, you will support residential utility programs, working closely with the client and ICF’s implementation team, to bring energy efficiency and bill savings to their customers in Louisiana.

• Gain exposure to various types of energy efficiency projects.
• Provide account management, trade ally/service provider management, and other technical services for a utility energy efficiency program and their stakeholders.
• Responsible for participation requirements, innovative reporting, and analysis.
• Conduct market research and facilitate communications and coordination across a Residential Trade Ally/Service Provider (TA) network throughout Louisiana.

Qualifications

• Bachelor's Degree (candidates can substitute one year of experience for each year of education).
• 2+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades.
• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check.

Requirements

• Review and approve projects submitted by participating trade allies.
• Perform desktop and field QA/QC to validate technical project data for weekly processing, ensuring compliance with requirements and process controls.
• Coach and train Trade Allies and internal support team members on best practices, audit resolutions, and technical subject matter.
• Support the reporting team to assemble and provide reports, presentations, and database management using many MS Office programs along with industry-specific software tools.
• Build and maintain in-person relationships with Louisiana Trade Allies, local/state efficiency non-profit programs, sub-contractors, and industry associations.
• Attend trade shows, conferences, and other events to promote and represent the program offerings.
• Stay informed on local, state, and federal energy efficiency programs and evaluate how these programs can benefit current offerings.
• Stay informed on industry news, updates, and trends.
• Travel Requirements: Must have reliable vehicle for local travel of 20-30% of the time in the region (reimbursement for mileage provided).

Benefits

• Flexible workplace arrangements, work-life balance, employee wellbeing programs.
• Donation matching, volunteer opportunities.
• Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such as LinkedIn Learning.
• Many more benefits available; ask your recruiter for details!