[Hiring] Reservations & Support Agent @Klass Wagen Portugal LDA

Role Description

• The contract will be for a fixed 6-month period, with the possibility of extension.
• Location: Full remote work.
• Schedule: 4 days work, 2 days off (Night shifts are required).
• Responsibilities:
  • Handle inbound and outbound customer interactions via phone and email in Hungarian and English, delivering a professional and customer-focused experience.
  • Assist customers throughout the entire rental journey, including reservations, booking modifications, cancellations, and after-rental support.
  • Identify customer needs and recommend the most suitable rental options, upgrades, and additional services to maximize sales opportunities.
  • Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment.
  • Resolve customer inquiries, complaints, and issues promptly, ensuring a positive customer experience and high satisfaction levels.
  • Meet and exceed individual performance targets related to bookings, call handling, service quality, and customer satisfaction.
  • Maintain high standards of communication quality across all customer interactions, following company policies and procedures.
  • Accurately document customer interactions and reservation details in the company's systems.
  • Collaborate with internal teams to ensure timely resolution of customer requests and operational issues.
  • Work on a rotating schedule, including weekends, public holidays, and occasional night shifts (approximately one full week every six months), providing support in English during overnight hours.
  • Contribute to maintaining excellent online customer ratings and overall service performance.
  • Ensure a professional and productive work environment while working remotely from a dedicated home office space.

Qualifications

• Fluent Hungarian (C1/C2) and English (B2 or above), both written and spoken.
• Previous experience in customer service, reservations, contact center, or sales is an advantage.
• Strong communication, problem-solving, and interpersonal skills.
• Excellent multitasking and organizational abilities.
• Sales-oriented mindset with the ability to identify upselling and cross-selling opportunities.
• Comfortable working with performance targets and KPIs.
• Ability to work independently in a remote (work-from-home) environment with a reliable internet connection and dedicated workspace.
• Flexibility to work rotating shifts, including weekends and occasional night shifts.

Benefits

• Full remote work.
• Salary up to 6400 RON (fixed salary + meal card + performance bonuses).
• Easter and Christmas holiday bonuses of RON 250 each.
• Work equipment.
• Free library subscription to Bookster.
• Discounts on our service for renting a car.
• A friendly team.
• Managers who care about the welfare of our employees and help them whenever we can, both personally and professionally.
• Opportunities for professional growth and development.