[Hiring] Reservations Specialist @Seaside Vacation Homes

Role Description

We are seeking a detail-oriented and customer-focused Vacation Rental Property Reservations Specialist to join our team on a part-time basis. As a reservations specialist, you will be responsible for managing the reservations process for our vacation rental properties. This is a fully remote position, allowing you to work from the comfort of your own home.

If you have excellent organizational skills, strong communication abilities, and a passion for delivering exceptional customer service, we want to hear from you!

This position requires computer literacy and experience in Hotel/Timeshare reservations.

Our office is open daily 9:30 am-6:00 pm PST, and this position comes with a "STARTING" hourly pay of $25.00/hr. We offer an environment of continuous growth and the prospect of learning new skills.

Summary of the position:

• Handle all aspects of the reservations process for our vacation rental properties.
• Respond to inquiries and booking requests from guests promptly and professionally.
• Assist guests in finding the most suitable vacation rental property based on their preferences and needs.
• Coordinate with property owners or managers to ensure availability and accurate booking information.
• Manage the reservation calendar and update availability as needed.
• Process reservations, collect necessary payments, and provide guests with booking confirmations and relevant details.
• Provide outstanding customer service to guests, ensuring a positive and memorable experience.
• Answer guest questions, address concerns, and provide recommendations for local attractions, amenities, and services.
• Handle any post-booking inquiries or modifications requested by guests.
• Assist guests in resolving any issues or challenges that may arise during their stay, coordinating with property owners or managers when necessary.
• Maintain accurate records of all reservations, payments, and guest interactions using our reservation management system.
• Generate regular reports on reservations, occupancy rates, and revenue to support decision-making and performance evaluation.
• Develop and maintain strong relationships with property owners and managers.
• Collaborate effectively with internal teams, including marketing and operations, to ensure seamless guest experiences and optimize property performance.

Qualifications

• Previous experience in the vacation rental industry or hospitality industry is preferred.
• Excellent organizational and time management skills.
• Strong communication skills, both written and verbal.
• Proficient in using reservation management systems or booking platforms (LiveRez, Track etc.).
• Detail-oriented with the ability to multitask and prioritize tasks effectively.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to work independently and remotely, with a reliable internet connection and suitable workspace.

Requirements

• The schedule runs Friday through Monday, 9:00 am - 1:00 pm PST.
• We are a drug-free workplace.
• Must have a reliable high-speed internet connection.
• Must have a functional home office/dedicated workspace.

Benefits

• Starting hourly pay of $25.00/hr.
• Environment of continuous growth and the prospect of learning new skills.