[Hiring] Area Rooms Controller @Auberge Collection

Role Description

Embark on an extraordinary journey as Area Rooms Controller across the Northeast with Auberge Collection, where your role transcends boundaries and becomes a captivating symphony of hospitality. As the Rooms Controller for multiple properties, your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property.

• Audit reservations for the properties.
• Ensure accuracy of room assignments, billing needs, and other tasks.
• Work closely with the regional Reservations Team, Operations Teams, and Sales Teams.
• Monitor email inboxes for incoming bookings, modifications, and cancellations.
• Review all reservations made for quality and accuracy, following up on inaccuracies.
• Review daily cancellation reports, processing accurate refunds where applicable.
• Review upcoming reservations for accuracy, completing remaining deposit balances.
• Maximize revenues through upgrade opportunities and balancing inventories daily.
• Work closely with Revenue Team and Reservations Leadership to monitor length of stay restrictions.
• Review upcoming Group Rooms inventory for accuracy, communicating with GRC and Sales Teams.
• Maintain accurate knowledge of all properties within the region, room types, experiences, rates, and property specific details.
• Add information to guest profiles with strong attention to detail and accuracy.
• Share relevant guest information with pre-arrival teams to ensure a personalized guest experience.
• Align check in/check out for reservations to help avoid guest glitches.
• Attend daily meetings as deemed appropriate by Area Director of Reservations.
• Perform periodic deposit ledger maintenance for the properties.
• Perform other administrative tasks as assigned by the Area Reservations Leadership Team.
• Maintain professional appearance and demeanor while representing the company.
• Keep department heads informed of any issues to ensure prompt correction and guest satisfaction.

Qualifications

• Exceptional follow-through and attention to detail.
• Google Suites proficiency.
• Opera experience.
• Pleasant, articulate, and professional phone and email demeanor.

Requirements

• Ability to speak clearly, confidently, and thoughtfully.
• Ability to work independently and with a team remotely.
• Ability to multi-task and coordinate multiple projects at once.
• Ability to make acute decisions that support resort operations.
• Ability to professionally represent the resort and interact with other teams and clients.
• Ability to communicate information to operational departments accurately and timely.
• Knowledge of Auberge Collection culture and New England region a bonus.
• Timeliness, reliability, and sense of urgency in handling tasks.

Company Description

Auberge Collection is a portfolio of extraordinary hotels, resorts, safaris, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.

• 39 one-of-a-kind hotels, resorts, safaris, and residences.
• Invites guests to create unforgettable stories in desirable destinations.