[Hiring] Reservations Agent @Auberge Collection

Role Description

Embark on an extraordinary journey as a Reservations Agent across [properties], where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio.

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Adding information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts and other information including:
• All resort facilities/services offered and hours of operation
• All accommodations, layout, décor, attributes and locations
• All studio rates, special packages and promotions
• All spa treatments and offerings, their benefits and costs
• Daily stats, including availability
• Entertainment/special events scheduled on property and in the area
• Directions to the resort from airports and other major landmarks
• General info, descriptions and directions for local services, restaurants, wineries and points of interests.
• Assisting and ensuring effective guest challenge resolution, working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Job Type

• Remote