[Hiring] Reservation Specialist @653bb32e-82ed-4457-9681-e0b3bd19bb86

Role Description

As a Reservation Specialist, you will provide outstanding customer service to Juut’s guests. You will work both independently and as part of a team to accurately and efficiently manage reservation requests via phone, text, or email, ensuring a positive, uplifting experience for all guests.

Qualifications

• High School Diploma or equivalent
• Outstanding customer service and communication skills
• Strong problem-solving ability
• Intermediate computer skills, with ability to type 50+ wpm and maintain accuracy
• Some exposure to salon, cosmetics, hospitality, or retail business preferred
• Availability must align with salon schedules – nights and weekends required
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment

Requirements

• Serve as the primary source of contact for JUUT guests.
• Answer incoming calls and texts, ensuring a high level of professionalism and accuracy.
• Schedule appointments with proper artist or therapist through matchmaking, seeking to find and meet the guest’s hair, skin, and body care needs.
• Introduce guests to service offerings at Juut, and offer add-on appointments as appropriate for their needs.
• Capture guest data completely and accurately.
• Offer openings as they occur to guests on the cancellation list.
• Communicate with salon locations regarding daily scheduling needs in Slack; maintain professionalism and accuracy in communication with salons.
• Understand the artists at the salon, including services provided, specialties, and experience level to schedule appointments appropriately.
• Reschedule appointments in the computer system as necessary.
• Utilize smart booking to maximize the number of client requests we can meet.
• Keep all shared workspaces tidy and organized.
• Attend all training, education, and meetings/huddles as required.

Benefits

• Stay up-to-date on current promotions and in-salon updates.
• Remain professional in demeanor, communication across all channels, and dress (including following proper dress code and appearance guidelines when in-person/onsite).
• Perform additional duties as directed to support the success of the whole.

Company Description