[Hiring] Reservation Sales Agent @OUTRIGGER Hospitality Group

Role Description

Outrigger Marketing, Inc. (OMI), located in the Denver Metro area, is the Global Virtual Contact Reservations Center for Outrigger Hospitality Group, a Hawaii based company. OMI is currently seeking sales oriented individuals to join our mission to create guests for life. Our passion is creating amazing guest vacation experiences while offering world-class hospitality. We’re hiring full-time positions! Must be a Colorado resident.

Responsibilities and Duties

• Reservation Sales: Highly motivated and talented sales-focused position that drives company revenue goals.
• Customer Service: Provides exceptional customer service while handling high call volume, processing reservations, and providing detailed information on Outrigger hotel and resort experiences.
• Key Performance Metrics: Meet or exceed key performance metrics for quality of customer service, sales conversion, and efficiency of answering inquiries.

Qualifications

• High School Diploma or equivalent required.
• Ability to handle voice, chat, and email guest interactions.
• Ability to read and understand correspondence, memos, and key performance reports.
• Ability to sit for long periods of time while working on the computer, and communicating with various customers via telephone, email, or chat.
• Ability to be flexible with regard to work schedule; weekends, holidays, and evenings may be required.

Benefits

• Work from the convenience and security of your home – get rid of the cost, time, and stress of a daily commute.
• Paid Training.
• Computer and workstation equipment provided.
• Competitive salary starting at $17 per hour.
• Training Success Bonus of $250.
• Additional performance-based incentives that are paid out monthly. Average payout of $2 - $5 hourly.
• Qualified hosts are eligible for property familiarization trips (locations include California and Hawaii).
• Discounted Hotel Rates.
• Comprehensive Medical Plan benefits of Medical and Prescription Drugs, Dental, and Vision with minimal out-of-pocket employee cost.
• Paid Holidays, Sick, Vacation and Medical Leave.
• Retirement Plan (401K).