[Hiring] Representative 1, TM Support @Sysazzle

Role Description

This position is responsible for answering inbound calls and inquiries in a call center environment from client’s teammates and leaders with the highest quality of service excellence. Service must be professional and empathetic.

• Providing general information, systems support, and problem resolution for a variety of Human Resources areas including policy and procedure.
• Providing ongoing coaching and troubleshooting support to teammates for the Workday HRIS system.
• Providing answers and guidance for general People Services questions and a variety of teammate concerns.
• Identifying and escalating People Services and Workday issues and/or concerns to appropriate departments and leaders.
• Identifying trends and issues with process flows (internal and external teams); making process improvement recommendations to manager as appropriate.
• Coordinating cross-functional support with internal and external teams including payroll, Welcome Wagon, HRIS, and Teammate Relations.
• Logging calls/inquiries into call tracking system and maintaining timely and accurate documentation.
• Consistent, regular, and punctual attendance as scheduled.
• Utilizing Knowledgebase system and Village Web and Job Aides.
• Other duties as assigned.

Qualifications

• High School Diploma

Benefits

• Health benefits
• 401K Plan

Company Description