[Hiring] Representative 1, Credit & Collections - Commercial @Comcast

Role Description

Responsible for accurately and confidently handling commercial customers’ inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws. Facilitates interactions with customers in a way that is in accordance with the Company’s service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast’s commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straightforward tasks using established procedures.

This is a remote position. Someone with experience working in a remote environment is preferred. Candidates will need to have a flexible schedule to work Monday - Friday anytime between the hours of 8am-8pm EST.

Qualifications

• High School Diploma / GED (Required)
• 0-2 Years of relevant work experience

Requirements

• Reviewing past due commercial accounts to engage customers in negotiating payment arrangements for complex collections
• Complying with national credit and collection policies, alongside Federal, State, and Local regulations
• Utilizing multiple systems and tools to effectively resolve customer account issues
• Clarifying billing cycles, processes, prorates, and accurately communicating relevant fees to customers
• Processing payments securely and establishing policy-compliant payment arrangements
• Executing disconnect procedures for accounts with overdue balances when necessary
• Implementing escalation procedures to achieve prompt resolution of customer issues
• Striving to meet or exceed goals and performance metrics set by the organization
• Maintaining professionalism and composure in a dynamic, high-volume transaction environment
• Ensuring customer and business data confidentiality while demonstrating integrity in all interactions
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Base Pay: $15.00
• Most sales positions are eligible for a Commission under the terms of an applicable plan
• Most non-sales positions are eligible for a Bonus
• Comcast provides best-in-class Benefits to eligible employees
• An array of options, expert guidance, and always-on tools to support employees physically, financially, and emotionally

Company Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.