[Hiring] Rental Operations Representative II @Tailored Brands

Role Description

The Rental Operations Representative II supports both year-round initiatives and high-volume seasonal execution, especially during peak seasons. The Rental Operations Representative serves as the point of contact for business-to-business account management and issue resolution. This is an execution role focused on safeguarding client relationships and reducing operational frictions. This is a remote position, reporting to the Manager of Rental Operations.

What You’ll Do | Key Accountabilities

• Maintain accurate process setup for events and initiatives, to improve consistency and scalability across all markets.
• Review assigned accounts to ensure accuracy of data in CRM, updating and validating information as needed.
• Provide proactive account support, follow-up and fast issue resolution to all customers.
• Assist with market activation efforts, new store openings, and seasonal outreach initiatives, including high-volume data collection.
• Support QA testing for stores to ensure operational readiness, sharing actionable insights that impact operational decision-making or processes.
• Audit orders for accuracy while identifying and tracking any trends or anomalies that may impact business.
• Support the parcel reorder process, including monitoring trends for process improvements.
• Additional duties assigned.

Qualifications

• 2+ years’ experience in customer service or business support.
• Strong attention to detail with the ability to review, organize, and format information accurately while following established processes and step-by-step instructions.
• Strong data-gathering skills, with the ability to navigate complex information sources, evaluate details accurately, and turn findings into clear, reliable business insights.
• Preferred experience includes exposure to retail systems testing, parcel/shipping workflows, or seasonal event-based operations.
• Experience maintaining CRM data accuracy.
• Proficiency in Microsoft Suite.
• High attention to detail in high-volume environments.
• Strong written and verbal communication skills.
• Ability to manage fluctuating workloads volume.

Requirements

• Ability to sit and work at a computer keyboard for extended periods of time.
• Ability to stoop, kneel, bend at the waist, and reach daily.
• Able to lift and move up to 25 pounds occasionally.
• Must utilize visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment.
• Hours regularly 40 hours per week, remote within the U.S.

Benefits

• This role is eligible for healthcare including medical, dental and vision.
• Retirement savings (401k with a company match).
• Income protection programs such as life, accident and disability insurance.
• Paid time off for sick leave, vacation, bereavement, jury duty, and holidays.
• Wellbeing program.
• Commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts.

Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:

• Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development.