[Hiring] Renewals Specialist @Granicus LAC

Role Description

The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Granicus is a remote-first company, with the option for in-office work for those located near one of our hubs.

• Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients.
• Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system.
• Review and complete action items on the Salesforce dashboard in a timely manner.
• Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date.
• Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate.
• Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary.
• Identify upsell and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement.
• Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals.
• Validate client entitlements and other contract attributes.
• Ensure accurate post-signature processing of orders as they are received.
• Additional renewals projects as assigned.

Qualifications

• Early in career.
• Must be fluent in Spanish and English.
• Ideal candidates may have a background in Customer Service, Business Administration, Banking, or Finance.
• Attention to detail required.
• Exceptional written and verbal communication skills.
• Comfortable interacting with all levels of a professional organization.
• Outstanding interpersonal skills, customer service, and communication (in person, over the phone, and through electronic communications and social media).
• Must thrive in an environment of measurable performance management.
• Strong ability to navigate multiple software platforms.
• Strong time management and organizational skills.
• Strong self-starter with the desire and ability to succeed in a fast-paced, high-growth environment.

Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Benefits

• Employee Resource Groups to encourage diverse voices.
• Coffee with Mark sessions – Our employees get to interact with our CEO on important issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• Special guest discussions on issues that impact our employee population.