[Hiring] Renewal Manager @Deel

Role Description

This role sits within Customer Success and is responsible for owning the end-to-end renewal process across a high-volume book of small spend accounts, with a focus on operational excellence, revenue protection, and commercial administration. This role ensures customers renew on time through structured processes, data-driven health monitoring, and coordinated internal stakeholder engagement.

Responsibilities

• Manage the full renewal cycle for a defined book of accounts, triggering and executing renewal motions based on contract timelines and ensuring accurate documentation is issued to customers.
• Monitor renewal health by acting on automated risk signals and reviewing product usage, support history, and payment behaviour ahead of each renewal.
• Maintain structured CRM records including renewal likelihood, notes, and outstanding actions to ensure accurate forecasting and pipeline visibility.
• Address commercial objections related to pricing, contract structure, or scope, managing flat renewals and downsell scenarios where appropriate.
• Partner with Customer Success and Support teams to resolve root causes of renewal risk and coordinate cross-functionally on commercial escalations.
• Contribute to the continuous improvement of renewal playbooks and automation to increase efficiency and renewal predictability across the book.

Qualifications

• 1–3+ years in customer success, renewals, account administration, support operations, or a similar customer-facing role.
• Strong ability to assess renewal risk and manage commercial conversations without a pure sales mindset.
• Excellent written communication skills with the ability to engage customers clearly and professionally during sensitive renewal moments.
• Comfortable handling objections and structured negotiation scenarios in a calm and measured manner.
• Able to interpret customer signals and data to inform renewal health assessments and forecast accuracy.
• High attention to detail, strong process discipline, and the ability to manage a high volume of accounts simultaneously.

Benefits

• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.