[Hiring] Remote Support Specialist 3 – Magnetic Resonance @Siemens Healthineers

Role Description

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Specialist 3 – MR, you will be responsible for:

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment.
• Dispatch notifications to CSE's and provide quality action plans.
• Use remote diagnostics to troubleshoot and resolve technical issues.
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required (internationally at times - Canada and Latin America).
• Provide feedback to the factory regarding system performance.
• Be willing to work 2nd shift and work On-call when necessary.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• Provide product support either remotely or on-site.
• Share expert advice, training, and technical assistance to support staff and train lower-level employees.
• Successfully demonstrate leading-edge or extensive knowledge in a technical specialty.
• Monitor ongoing field actions and manage the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.

Qualifications

• Associates degree or 2 years of vocational technical training required.
• More than 8 years’ experience working on MR systems.
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services.
• Good communication skills.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Long-term and short-term disability insurance.
• Paid parking/public transportation.
• Paid time off.
• Paid sick and safe time.

Company Description

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.