[Hiring] Remote Support Specialist 3 @Siemens Healthineers

Role Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Summary:

• Act as a remote support center representative for our customers in NAM.
• Demonstrate soft skills competency, phone etiquette, and professionalism during technical call center operations.
• Participate in incident management ranging from rudimentary to highly complex in support of customers, Field Service Technicians, Installation Engineers, or Applications Specialists.
• Interpret and clarify technical documents for various teams.
• Work directly with headquarters or business unit partners to provide feedback for technical escalations and/or product issues.
• Properly represent Siemens Healthineers Service Strategy and Siemens core values.
• Promote the technical support organization as a value-added process to internal and external partners.
• Coordinate new product introductions as they relate to product support.

Qualifications

• Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience).
• More than 5 years of experience in repairing Siemens MI PET equipment.
• Firm knowledge of DICOM and networking.
• Proficient skills in typing and Outlook, Excel, Word, and other job-critical applications.
• Must be fluent in English.

Requirements

• Travel required for customer meetings and technical repair ~ 10%.
• After onboarding and training, the shift for this position will be 11am – 8pm EST.
• Must be willing to be on call and work rotating weekends/holidays.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Long-term and short-term disability insurance.
• Paid parking/public transportation.
• Paid time off.
• Paid sick and safe time.