[Hiring] Remote Healthcare CSR @TEKsystems

Role Description

Answer, screen and process a high volume of incoming calls in a professional manner.

• Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
• Communicates, to patients and external ordering physicians' offices, complex exam preparations instructions.

Qualifications

• Must have 1+ year of recent (2023-2026) healthcare call center experience handling high volume inbound calls adhering to performance metrics.
• Must have experience with scheduling patient appointments, insurance verification and medical terminology.
• MA experience is a plus.

Requirements

• Must be located in Arizona to apply.
• Available for an 8-hour shift between 5am to 6:30pm, Monday through Friday.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).