[Hiring] Remote Customer Service Team Manager @AIL

Role Description

Are you an experienced manager, team leader, customer service professional, or client-facing professional looking for a fully remote opportunity where you can continue developing your leadership career? AO Globe Life is expanding and seeking motivated professionals to join our virtual organization as Remote Customer Service Team Managers.

This position combines client service, benefits education, team development, coaching, and performance leadership. You'll work directly with individuals and families who have requested information about available benefits while developing and supporting representatives on your team.

• 100% Remote / Work From Home
• Flexible Scheduling
• Qualified Client Opportunities Provided
• No Traditional Cold Calling
• Weekly Performance-Based Compensation
• Leadership Bonuses & Incentives
• Training & Leadership Mentorship
• Long-Term Career Advancement

What You'll Do

• Team Leadership & Development
  • Recruit, onboard, mentor, and support developing representatives
  • Help new team members successfully transition through training and development
  • Conduct virtual team meetings, coaching sessions, and development calls
  • Establish clear expectations, goals, and performance standards
  • Monitor individual and team progress
  • Provide constructive coaching and performance feedback
  • Help representatives strengthen communication and client-service skills
  • Encourage accountability, consistency, and professional growth
  • Identify leadership potential and help develop future team leaders
  • Create a positive, collaborative, and performance-focused remote culture
• Client Service & Benefits Support
  • Connect with individuals who have requested information regarding available benefits
  • Schedule and conduct virtual consultations through Zoom and phone
  • Ask questions to understand each client's needs and priorities
  • Explain available life, accident, and supplemental health insurance options
  • Answer client questions clearly and professionally
  • Recommend appropriate solutions based on individual needs
  • Guide eligible clients through applications and enrollment
  • Provide ongoing client service and follow-up
  • Maintain accurate digital records and documentation
• Qualified Client Opportunities — No Traditional Cold Calling
  • Representatives work with individuals and families who have requested information regarding available benefit programs.
  • This allows you and your team to focus on:
    • Connecting
    • Understanding Needs
    • Educating
    • Recommending Solutions
    • Enrollment
    • Long-Term Service
• Weekly Performance-Based Compensation
  • This is a performance-based, commission-driven leadership opportunity rather than a guaranteed salaried or hourly management position.
  • Income opportunities may include:
    • Weekly commission payments
    • Personal production commissions
    • Performance-based bonuses
    • Leadership compensation
    • Team-based incentives when applicable
    • Renewal and residual income opportunities
    • Recognition and achievement incentives
    • Additional compensation as leadership responsibilities grow
• 100% Remote Leadership
  • Build and lead your team without the daily commute.
  • Your virtual work environment may include:
    • Zoom client consultations
    • Virtual team meetings
    • One-on-one coaching
    • Online training sessions
    • Digital enrollment systems
    • Remote performance tracking
    • Leadership development meetings
    • Virtual collaboration with other managers and leaders
• Flexible Scheduling
  • Manage your schedule around client appointments, team development, coaching, and your personal responsibilities.
  • Remote leadership requires organization, consistency, accountability, communication, and strong time-management skills, while providing greater flexibility than many traditional management environments.
• Training & Leadership Development
  • You'll receive ongoing training and mentorship designed to strengthen both your client-service and leadership capabilities.
  • Development may include:
    • Structured virtual onboarding
    • Product and benefits education
    • Client relationship management
    • Consultative sales development
    • Virtual presentation skills
    • Coaching and mentorship techniques
    • Recruiting and onboarding
    • Goal setting and accountability
    • Performance management
    • Team-building strategies
    • Leadership communication
    • Business development fundamentals
    • Advanced leadership training
  • Because the position involves insurance products, representatives must hold or obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensing. Licensing guidance and support are provided.
• Build Your Leadership Career
  • AO provides opportunities for motivated professionals who want to continue developing beyond individual client production.
  • Potential development may include:
    • Client Services
    • Team Leadership
    • Management
    • Senior Leadership
    • Agency Development
  • Advancement is based on performance, consistency, professional development, team growth, and demonstrated leadership ability—not simply tenure.

Qualifications

• Previous leadership, management, supervisory, or client-service experience
• Strong verbal and written communication skills
• Ability to coach, mentor, and motivate others
• Excellent organization and time-management skills
• Strong interpersonal and relationship-building abilities
• Confidence providing constructive feedback
• Goal-oriented and performance-focused mindset
• Personal accountability and self-motivation
• Professionalism, integrity, and sound judgment
• Strong problem-solving and critical-thinking abilities
• Ability to manage multiple priorities
• Comfort working independently in a remote environment
• Confidence using Zoom and digital business tools
• Desire to develop people and build a successful team
• Previous insurance experience is helpful but not required.

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable conducting business through Zoom and phone
• Be comfortable leading and coaching a virtual team
• Participate in ongoing training and leadership development
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Benefits

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Professional coaching and mentorship
• Leadership development programs
• Union representation where applicable
• Virtual business technology and resources
• Professional conferences and leadership events