[Hiring] Remote Client Support Specialist @Lisa Russel

Role Description

Help Families Protect What Matters Most—While Building Your Own Future. AO is expanding our nationwide virtual team and seeking motivated, people-focused professionals to join us as Remote Family Protection Consultants. In this role, you'll connect with individuals and families who have requested information about available benefits, help them understand their options, answer questions, and guide them through the enrollment process. This opportunity combines customer service, benefits education, relationship building, and consultative insurance sales—all from home.

• Connect With Families Virtually
• Conduct appointments through Zoom and phone
• Connect with individuals who have requested benefit information
• Ask questions to understand each family's needs and priorities
• Listen carefully to concerns and financial protection goals
• Answer questions clearly and professionally
• Build trust through genuine, relationship-focused conversations
• Educate Families About Their Protection Options
• Explain supplemental life, accident, and health insurance options
• Review available benefits and coverage features
• Identify individual and family protection needs
• Provide needs-based recommendations
• Present information clearly and ethically
• Guide clients through applications and enrollment
• Assist with required documentation
• Help clients understand the coverage they select
• Build Relationships That Continue Beyond Enrollment
• Support families through policy and benefit questions
• Conduct coverage reviews
• Update beneficiaries when applicable
• Handle ongoing service requests
• Maintain follow-up communication
• Address changes in family protection needs

Qualifications

• People-Focused
• A Strong Communicator
• Self-Motivated
• Goal-Oriented
• Professional & Dependable
• Coachable
• Comfortable With Technology
• Independent but Team-Oriented

Requirements

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients through Zoom and phone
• Be willing to complete required training and professional development
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Benefits

• 100% Work From Home
• Flexible Scheduling
• Weekly Pay & Performance-Based Earnings
• Comprehensive Training & Mentorship
• Career Growth & Leadership Development
• Representative Programs
• Recognition & Advancement
• Incentive Travel