[Hiring] Remote Audio Visual Collaboration Support Specialist @Kyndryl

Role Description

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role:

• Contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems.
• Long-range strategic planning of IT infrastructure and operational execution.

This role isn’t specific to any one platform, so you’ll need a good feel for all of them. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges.

In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!

Key Responsibilities

• Provide remote support for AV endpoints, including Microsoft Teams Rooms (MTR), Cisco Room Kit and Webex devices, Logitech Rally and Tap systems, Poly Studio and other collaboration endpoints.
• Monitor meeting room device health and performance through management platforms such as Teams Admin Center, Cisco Control Hub, or vendor specific portals.
• Troubleshoot audio, video, and connectivity issues collaboratively with onsite technicians or facilities personnel.
• Offer real time remote supervision and support for high visibility or executive meetings.
• Manage configuration, registration, and software updates for AV devices and peripherals.
• Assist in remote equipment setup, onboarding, installation guidance, and coordination with local IT for new room rollouts.
• Document troubleshooting steps, incident resolution, and preventive maintenance procedures in ServiceNow Incident Management module.
• Maintain accurate inventory records of AV hardware and licenses.
• Provide feedback to the engineering and operations teams for continuous improvement of the AV environment.

This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs.

Your Future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Qualifications

• 7+ Yrs Experience in remote monitoring and alerting tools for endpoint health.
• Demonstrated experience supporting Microsoft Teams Rooms, Cisco Webex Room Devices, Logitech AV ecosystems, and Poly video conferencing systems.
• Strong knowledge of conference room network connectivity, peripheral integration, and device management platforms.
• Practical troubleshooting skills for audio, video, and control system issues (signal flow understanding preferred).
• Comfortable working with and guiding onsite personnel remotely in diagnosing and resolving hardware or connectivity issues.
• Proficiency in ServiceNow ITSM platform, specifically Incident Management (INC) module for case creation, tracking, and resolution.
• Strong communication and collaboration skills across technical and nontechnical teams.
• Ability to manage competing priorities and deliver timely support in fast paced global environments.

Preferred Technical and Professional Experience

• Microsoft Certified: Teams Support Engineer (MS 740) or other Microsoft Certifications for end point management.
• Cisco Certified Specialist – Collaboration Core or Webex Devices (CCNP Collaboration track).
• Logitech Tap/Sync or Rally Deployment Specialist (vendor training).
• Poly Video Conferencing Solutions Training or Certification.
• Certified Technology Specialist (CTS) from AVIXA (highly preferred).
• ITIL Foundation Certification (advantageous for structured IT support environments).

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.

• From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day.
• You’ll have everything you need to thrive and evolve, with powerful tools to chart your career path and personalized development goals.
• Access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.