[Hiring] Remote Administrative Assistant @Scalesource

Role Description

This role exists to protect technician productivity and reduce front-office overload. You will act as a dedicated extension of a single franchise location — ensuring calls are answered promptly, schedules remain optimized, CRM systems are accurate, and performance metrics are tracked consistently.

This is not just a call-answering position. You are a central operational support role responsible for customer experience, dispatch coordination, and workflow organization. You are the operational backbone of the office.

What You’ll Do

• Call Handling & Customer Communication
  • Answer inbound calls professionally and promptly
  • Use approved greetings and scripts
  • Schedule service calls and inspections
  • Confirm appointments and communicate updates
  • Maintain high customer experience standards
• Scheduling & Dispatch Coordination
  • Compile and manage daily call runs
  • Support dispatch coordination and routing
  • Fill schedule gaps when cancellations occur
  • Notify customers proactively of changes
  • Ensure technician utilization remains high
• Revenue & Performance Tracking
  • Track daily sales averages
  • Monitor closing ratios
  • Maintain accurate CRM records
  • Update operational dashboards
  • Support reporting visibility
• Membership & Agreement Management
  • Track service agreement renewals
  • Schedule maintenance appointments
  • Follow up with membership clients
  • Protect recurring revenue streams
• Administrative & Accounting Support
  • Assist with invoicing coordination
  • Support payment tracking
  • Maintain organized digital records
  • Assist with reporting and operational tasks

Qualifications

• Experience in customer service, dispatch, or administrative support
• Strong communication and professional phone skills
• Experience working with CRM systems (ServiceTitan or similar field-service CRM preferred)
• Experience using VoIP/cloud-based phone systems
• Google Workspace or Outlook proficiency
• Experience with Slack, Teams, or similar communication platforms
• Comfortable using spreadsheets and basic reporting dashboards
• Strong attention to detail
• Ability to work in fast-paced environments
• Availability to overlap with U.S. business hours

Requirements

• Professional and quiet remote work setup (PC) with reliable high-speed internet.
• Strong Zoom presence and polished communication skills.
• Ability to manage customer calls while handling administrative workflows.
• Submission of an introductory video is required as part of the hiring process.

Benefits

• Stable, full-time remote work paid in USD
• Direct integration into a U.S. franchise operation
• Clear operational impact and visibility
• Long-term growth potential in administrative and operations roles
• The opportunity to directly protect revenue and technician productivity

Company Description

Mister Sparky is a leading electrical services franchise operating across the United States. Each location serves residential customers with a strong emphasis on professionalism, punctuality, and high-quality service.

Franchise success depends heavily on efficient scheduling, excellent customer communication, technician productivity, and operational visibility. This role exists to strengthen those systems.