[Hiring] Reliance Care Officer @Reliance Health

Role Description

We are seeking dynamic and ambitious self-starters who are proficient in French to join our team as Reliance Care Officer. In this role, you will be the first point of contact for our customers and stakeholders across francophone markets, responding to inquiries and resolving issues with empathy and a solution-driven mindset. You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.

• Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone.
• Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans.
• Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
• Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
• Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.

Qualifications

• Bachelor's Degree or HND in any discipline.
• Must have completed NYSC or have a valid exemption letter.
• Ability to communicate confidently in French, both verbally and in writing.
• Basic proficiency in Microsoft Office tools.
• Willingness to work on shifts, including weekends.
• Excellent interpersonal, written, and verbal communication skills in English.
• Strong analytical skills and confidence working with numerical data.
• High attention to detail with a commitment to delivering quality work.
• Goal-oriented, adaptable, and able to perform well in fast-paced environments.
• A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.

Benefits

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.