Regional Operations Manager @Airbnb
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 1mth ago

[Hiring] Regional Operations Manager @Airbnb

1mth ago - Airbnb is hiring a remote Regional Operations Manager. πŸ’Έ Salary: unspecified πŸ“Location: Singapore

Role Description

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Regional Operations Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team.

  • Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
  • Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community
  • Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
  • Provide best practices guidelines to your team on how to handle cases and situations
  • Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
  • Collaborate with Capacity Planning & WFP on setting minimum headcount and ensuring adequate coverage
  • Drive performance at the team manager, regional, and service level
  • Manage both team manager and regional performance, including identifying trends in performance
  • Ability to set and articulate the vision and focus for the quarter
  • Provide oversight on the overall service performance and contribute to reporting on trends
  • Build and nurture an engaged and diverse team
  • Own and manage end-to-end people strategy and operations within your team
  • Enable team and individual professional success through supporting and challenging your team
  • Keep up with day-to-day management duties such as time off approvals and managing Talent-related issues
  • Maintain a culture of openness, transparency and accountability
  • Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance
  • Support strategic initiatives within Delivery and your service as needed
  • Lead the team toward the successful execution of company or other strategic changes or goals
  • Support internal Delivery performance & operations improvement projects
  • Think critically and constantly evaluate our procedures

Qualifications

  • 10+ years of progressive experience in a customer service or an operations role
  • 5 years in a role directly managing staff & the employee lifecycle
  • Demonstrable experience in driving improved performance of teams as a manager
  • Experience in data analysis and reporting to identify performance trends
  • Ability to work weekend days, holidays, and on-call required

Requirements

  • Exceptional leadership and team management skills
  • Strong communication skills to collaborate with different stakeholders
  • Business Level of English, both written & spoken is required
  • Organized and resourceful; able to juggle and multi-task
  • In-depth understanding of customer service operations and processes
  • Strategic thinking and problem-solving abilities
  • Exceptional coaching skills
  • Cultural competency and a strong commitment to fostering diversity and inclusion
  • Proficiency in various data analysis and reporting tools (tableau, SQL, Excel, Google Sheets, etc.)

Benefits

  • Airbnb is committed to working with the broadest talent pool possible
  • Diverse ideas foster innovation and engagement
Before You Apply
️
remote Be aware of the location restriction for this remote position: Singapore
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Regional Operations Manager @Airbnb
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 1mth ago
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remote Be aware of the location restriction for this remote position: Singapore
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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