[Hiring] Referral Navigator @Graham Healthcare Group

Role Description

Graham Healthcare Group is seeking a Referral Navigator who serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills.

• Management of EMR/Referral portals in accordance with the Referral Acceptance Guidelines.
• Provides prompt responses to referral requests.
• Applies knowledge and critical thinking in acceptance of referrals.
• Communicates with referral sources with professionalism and appreciation.
• Possesses knowledge of the services we offer and can speak confidently about them.
• Conducts pre-checks on patient insurances as required.
• Ensures timely escalation of referrals requiring clinical approval to the appropriate operations leader.
• Attach and Scan referral packet and documentation of any insurance pre-checks to intake.
• Collaborate closely with the sales team on referrals to facilitate a seamless transition in care for both the referral source and the patient.

Qualifications

• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Proficiency in managing EMR portals and following acceptance guidelines.
• Excellent communication skills with the ability to work collaboratively.
• Detail-oriented with effective communication skills.
• Must be able to use good and sound judgment.
• Must be able to document accurately and appropriately.
• Demonstrates patience, flexibility and a cooperative attitude.
• Able to provide excellent customer service.
• Familiarity with medical terminology is preferred.
• Must have accurate data entry skills.
• Can work independently but also collaboratively with a team.
• Proficient in Microsoft Office suite, CRM software, Home Care Home Base software.

Requirements

• Associate’s degree Preferred.
• At least one (1) year of experience in home health preferred.
• At least one (1) year of experience in a customer service capacity.
• Proficient in Microsoft Office suite.

Benefits

• Competitive Pay: With opportunity for advancement.
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company-paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company's offered 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
• Benefits may vary based on your employment status.