[Hiring] Referral Intake Associate @BAYADA Home Health Care

Role Description

BAYADA Home Health Care is seeking a Referral Intake Coordinator to join our Customer Care Center team which operates 7 days a week, 365 days a year. This is a remote opportunity.

The Intake Associate plays a critical role to drive the company’s success in helping more patients get our high-quality care in the comfort of their homes. You are the face of the company, responsible for receiving and processing new referrals sent from various hospitals, physicians, and medical professionals for BAYADA to provide care to those patients. We provide all the appropriate training on best-in-class customer service, equipment, and access to tools and technology to ensure our clients can receive the best possible care quickly.

The Intake Associate is an excellent opportunity with BAYADA to learn about the company and the industry. Successful candidates in this job often move into different parts of BAYADA, from shared services to running operations at the local branches. You will also get to work with an amazing team of 50+ members and build lasting friendships over time. Each year, BAYADA organizes an Awards Weekend in different unique locations (DC, Hollywood, Philadelphia, Charlotte, etc.) to bring the whole company together to build relationships and recognize everyone’s hard work.

Hours:

• Must have flexibility to work either five (5) eight (8) hour days, or four (4) ten (10) hour days, to include 1 weekend day each week, as assigned.
• Training hours are typically Monday through Friday, 8:30 – 5pm EST, for the first two months from start date, until you are ready to transition to the permanent schedule.

Qualifications

• 1-2 years of relevant customer service, administrative, or professional experience preferred, but not required.
• Success in a healthcare setting, contact center, and/or experience in referral intake highly preferred.
• Ability to simultaneously work in multiple systems in a fast-paced environment.
• Exceptional verbal and written communication skills, with the ability to interact professionally and effectively with a diverse range of customers and stakeholders.
• Strong organizational skills, attention to detail, and the ability to work with speed, accuracy, and efficiency.

Requirements

• Receive, document, and process incoming referrals.
• Ensure all referrals are thorough, accurate and complete.
• Follow up with our local branches to ensure timely responses to referral sources.
• Function as facilitator between Case Managers, Client Services Managers, Clinical Nurse Managers and Field Nurses.
• Communicate payer information to our internal Insurance Verification team.
• Provide excellent customer service at all times.

Benefits

• Base Pay: $20.67 / hour depending on qualifications.
• Monthly bonus up to $250 based on key performance indicators (eligible after 6 months in role).
• BAYADA offers a comprehensive benefits plan that includes:
• Paid holidays, vacation and sick leave.
• Vision, dental and medical health plans.
• Employer paid life insurance.
• 401k with company match.
• Direct deposit and employee assistance program.

Company Description

BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.

• Award-winning workplace: proud to be recognized as a Best Place to Work by Newsweek, Forbes, and Glassdoor.
• Weekly pay.
• AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
• Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more.