[Hiring] Recovery Support Navigator (Certified Peer Support Worker) @Magellan Health

Role Description

This position provides non-clinical, evidence-based peer support services, serves as a member advocate, shares coping skills, and provides recovery information for members. This position performs a wide range of tasks designed to assist members in regaining control over their own lives through individual recovery planning, wellness self-management, and strengthening resilience to improve personal health outcomes. This position will role model competency in recovery, resiliency, and wellness practices.

• Provides peer support to members with mental health and substance use conditions identified as needing intensive wellness support and recovery-oriented interventions.
• Guides members in creating Wellness Recovery Action Plans (WRAP®) to identify wellness self-management and crisis prevention strategies as needed based on member’s choice.
• Utilizes the 8 dimensions of wellness to help members identify their social determinants of health needs, determine their whole health goals and objectives in order to address mental health, substance use and physical health conditions.
• Guides members in identifying their options and participating in all decisions related to establishing and achieving their recovery goals including functioning as a member of their treatment/recovery support team.
• Guides members in developing problem-solving skills so that they can respond to challenges that may arise in their recovery process.
• Implements strategies to help members keep important follow-up appointments by identifying barriers and obstacles and collaborating to find solutions.
• Engages members in inpatient settings to facilitate post-crisis planning, assist with transitions from different treatment settings and navigating multiple systems.
• Facilitates community participation/inclusion for members by encouraging the exploration and pursuit of community roles.
• Performs ongoing interventions to engage members in traditional and nontraditional health services and supports, as well as community and social support networks including community-based peer, parent, and family support services.
• Strategically shares their lived experience to inspire hope, empowerment, and positive action.
• Implements, coordinates, and monitors strategies for members and families to improve health and quality of life outcomes.
• Acts as an advocate for member's needs by identifying and addressing gaps in services and supports.
• Educates providers, supporting staff, members, and families on resiliency and recovery principles, strategies, and tools.
• Facilitates a team approach to member care including with the Magellan care coordination team.
• Documents all interactions according to company standards.
• Maintains professional responsibility to maximize supervision, respond appropriately to personal stressors that impact ability to perform job duties, and recognize crisis situations or risks to the member’s safety and respond appropriately.
• Travels to meet members within the community.
• Other duties as assigned.

Qualifications

• 2+ years experience with child who is or has received services from a child-serving agency for mental health or co-occurring related issues, peer support.
• CPRS/CPS/CPSS/CRPS/PRSS, Peer Specialist as required by state.
• Must have or be able to obtain the National Peer Support Credential (NCPS/NCPRSS) within one year of hire.
• Must be a self-identified person in recovery who is a current or former user of mental health/substance use services and can relate to others who are now using those services.
• Must have a vehicle in good, working condition with the ability to travel within the field regularly.
• Working knowledge of Microsoft Office Product Suite.
• Strong interpersonal and organizational skills and effective verbal and written communication skills.

Requirements

• Ability to make decisions that require significant analysis of solutions, and quick, original, and independent thinking.
• Ability to determine appropriate courses of action in complex situations that may not be addressed by existing policies or protocols.
• Knowledge of local behavioral health and community systems, wellness strategies, resiliency and recovery principles, practices, and tools, such as Wellness Recovery Action Plans (WRAP), wraparound process, and community-based peer, family and parent support organizations and services.
• Ability to represent strengths and needs of members in clinical settings.
• Ability to summarize and document findings and maintain complete and accurate records.
• Must be able to work effectively, independently and in a team, and prioritize in a fast-paced environment to meet the demands of the organization.

Benefits

• Salary Minimum: $41,505
• Salary Maximum: $62,255
• This position may be eligible for short-term incentives as well as a comprehensive benefits package.
• Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.