[Hiring] Records Assistant @University of Miami

Role Description

Under the supervision of the Manager of Records and Student Services, the Records Assistant is responsible for delivering a high-quality customer service experience to potential applicants, current applicants, and newly admitted students and their families. In addition, this person will be responsible for reviewing, sorting, classifying, maintaining, and archiving documents, data, test scores, and other sensitive information related to a student’s official enrollment records using the University’s student information systems, including Slate, PeopleSoft/CaneLink, PowerFaids, and OnBase.

• Serve as the primary contact via phone and email for student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments.
• Load and index all documents and files related to undergraduate student records and ensure that the appropriate checklists are satisfied.
• Ensure that student records are kept secure and confidential and are accurately recorded in the University’s student information system(s).
• Understand and communicate important concepts related to records management and utilize a practical approach for ensuring that student records are accurately maintained.
• Regularly review and manage mismatched records in Slate, manage test scores, and process change requests from EM functional personnel.
• Assist with the final high school transcript review process.
• Other duties as assigned.

Qualifications

• High school diploma required. Post-secondary education preferred.
• One (1) year of relevant work experience managing records or in customer service, preferably in a higher education or corporate setting.
• Any appropriate combination of relevant education and work experience will be considered.

Requirements

• Knowledge of records management concepts is important for this position.
• Strong attention to details and ability to manage multiple projects and tasks simultaneously is required.
• Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators.

Company Description

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.