[Hiring] Receptionist @Get Linked Up

Role Description

We are looking for a polished, highly organized, and bilingual (English/Spanish) Receptionist to be the voice and first impression of our client's personal injury law firm. In this role, you will manage all front-facing communications — calls, emails, and messages — while supporting the legal team with a wide range of administrative tasks that keep daily operations running smoothly. This is a fully remote, full-time position perfect for someone who is calm under pressure, genuinely enjoys helping people, and can juggle multiple tasks simultaneously without missing a beat. Experience in a law firm environment is a strong plus and will set you apart.

Key Responsibilities

• Front Desk & Communications
  • Answer and direct a high volume of inbound calls in both English and Spanish with professionalism, warmth, and efficiency.
  • Greet and assist clients, prospective clients, and visitors (virtual or in-person as applicable) with a positive and helpful attitude.
  • Respond to emails, voicemails, and messages promptly and route them to the appropriate team member.
  • Take accurate and detailed messages and ensure timely delivery to attorneys, paralegals, or case managers.
  • Handle client inquiries with empathy and discretion, providing general information about the firm without giving legal advice.
  • Make outbound calls to clients, medical providers, insurance companies, and other parties as directed.
• Scheduling & Calendar Management
  • Schedule, confirm, and reschedule appointments, consultations, depositions, and meetings for attorneys and staff.
  • Maintain and update attorney and team calendars in real time.
  • Send appointment reminders to clients and follow up on no-shows or cancellations.
  • Coordinate conference calls and virtual meetings, including sending links and ensuring all parties are confirmed.
• Administrative Support
  • Perform accurate and timely data entry into the case management system.
  • Prepare, send, and track routine correspondence and documents as directed by the legal team.
  • Assist with organizing and maintaining digital client files and records.
  • Process incoming and outgoing mail, faxes, and documents.
  • Support attorneys, paralegals, and case managers with administrative tasks as needed.
  • Assist with printing, scanning, copying, and filing documents in an organized manner.
• Client Experience
  • Serve as a warm and reassuring point of contact for clients who may be going through a stressful and difficult time.
  • Follow up with clients on outstanding documents, signatures, or information requests.
  • Escalate client concerns or urgent matters to the appropriate team member quickly and professionally.
  • Maintain a consistently positive, patient, and professional tone in every interaction.
• Multitasking & Office Coordination
  • Manage multiple simultaneous tasks — phone calls, scheduling, data entry, and correspondence — without losing accuracy or composure.
  • Prioritize tasks effectively in a fast-paced, high-volume environment.
  • Anticipate the needs of the team and take initiative to keep daily operations on track.
  • Maintain organized systems for tracking tasks, messages, and follow-ups throughout the day.

Qualifications

• Fully bilingual in English and Spanish — written and verbal (required, non-negotiable).
• Minimum 1–2 years of experience in a receptionist, administrative, or front desk role.
• Exceptional multitasking ability — comfortable managing phones, scheduling, and data entry simultaneously.
• Strong organizational skills with meticulous attention to detail.
• Excellent verbal and written communication skills in both languages.
• Professional, friendly, and composed demeanor — especially when handling difficult or emotional callers.
• Proficiency with Microsoft Office / Google Suite and video conferencing tools (Zoom, Google Meet, etc.).
• Reliable internet connection and a quiet, distraction-free remote workspace.
• Self-motivated and able to manage time effectively without close supervision.

Requirements

• Experience working in a personal injury or general law firm (strong plus).
• Familiarity with legal terminology, case management software, and legal office procedures.
• Experience with e-signature platforms (DocuSign, Adobe Sign, or similar).
• Experience handling high call volumes in a customer-facing or client services role.
• Comfortable working across multiple time zones if required.

Key Competencies

• Bilingual Communication — Switches seamlessly between English and Spanish in every interaction without losing professionalism or warmth.
• Multitasking — Handles competing priorities simultaneously and keeps everything organized and moving.
• Composure — Stays calm, focused, and courteous even during high-volume or high-stress moments.
• Attention to Detail — Takes accurate messages, enters data correctly, and never lets details slip through the cracks.
• Client Empathy — Treats every caller with patience and care, understanding they may be going through a difficult experience.
• Reliability — Shows up consistently, follows through on every task, and is someone the team can count on.
• Professionalism — Represents the firm with integrity and a polished, positive attitude in every interaction.

Benefits

• Fully remote, full-time position with a consistent schedule.
• Competitive compensation based on experience.
• Welcoming, team-oriented work environment with clear expectations.
• Opportunity to grow into expanded administrative or legal support roles.