[Hiring] Reception and Scheduling Assistant @Job Duck

Role Description

At Job Duck, we are looking for a Reception and Scheduling Assistant who will serve as the welcoming voice and first point of contact for our organization. This role is essential in ensuring smooth communication by managing inbound and outbound calls, scheduling, and message handling with professionalism and warmth. The ideal candidate will thrive in a fast-paced environment, balancing efficiency with empathy, and consistently delivering excellent customer service. Success in this position comes from being resourceful, detail-oriented, and adaptable, while maintaining a positive and approachable demeanor that makes every caller feel valued.

Monthly Compensation: 1015-1100 USD

Responsibilities include, but are not limited to:

• Support team operations with administrative tasks
• Draft and send professional communications via Gmail
• Place follow-up calls to clients and partners
• Schedule calls and manage calendars efficiently
• Take accurate and timely messages for team members
• Collaborate with supervisor and team during meetings and huddles
• Ensure callers feel welcomed and supported through excellent phone etiquette
• Maintain call logs and records in Excel
• Receive inbound phone calls and place outbound calls as needed

Qualifications

• 2-3 years of experience working as a receptionist
• Legal background is highly appreciated
• Expected call volume: 31–45 calls per day
• Proficiency with VOIP phone systems
• Familiarity with Gmail for communication and scheduling
• Competence in Microsoft Excel and Word for documentation and reporting

Requirements

• Excellent communication skills
• Strong customer service orientation
• Detail-oriented approach
• Adaptability in dynamic environments
• Organizational skills
• Bubbly and approachable personality
• Resourcefulness in problem-solving
• Ability to sound friendly and professional on the phone
• Proactive follow-up skills
• Servicial and empathetic nature
• Resilience and tough skin to handle challenges without taking things personally

Work Shift

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages

• English
• Spanish

Application Process

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.